​

On this page

​

OverviewDispatch TimesWhere We ShipShipping CostsCouriersTrackingDelivery EstimatesCustoms & DutiesDamaged or LostAddress ErrorsFree Shipping

Questions?

​

I'm a one-person studio in Birstall. If anything about shipping is unclear, drop me a message via the Wix store contact form and I'll get back to you within 24 hours (Mon–Fri).

​

Store Policy • Wix Shipping

​

Shipping Policy

​

Last updated: 19.8.2026 by RJ Reid Art — Robert J Reid, Birstall, Leicester, UK

​

How your print gets to you

Overview

​

Thank you for supporting my small studio. Every order is packed by me in Birstall, Leicester, with real care — whether it's a Hand Signed Limited Edition of 25 from my studio stock, or a Spaniel print made to order by my print-on-demand partner.

This policy explains dispatch times, where we ship, how costs are calculated in Wix, which couriers we use, and what to do if something goes wrong. No surprises — just clear timings.

Hand Signed — Edition of 25

In stock, signed & packed in studio. Ships fast.

Includes signed certificate, carefully flat-packed or tubed.

POD

Made to order by print partner.

Printed fresh, quality checked, then handed to courier.

When your order leaves us

​

Dispatch Times

​

Hand Signed — Ed. 25

1–3 working days

Dispatched from Birstall, Leicester. Monday to Friday, excluding bank holidays. Orders placed after 2pm may start processing the next working day.

In-stock • Signed in studio

​

POD Spaniel Prints

3–7 working days

Production + handling. These are made to order by my print partner to avoid waste and keep colours accurate, then passed to the courier. You'll get tracking as soon as it ships.

Made to order • Print partner

Working days are Monday–Friday, excluding UK bank holidays. During busy periods (Christmas, new releases), dispatch may take a little longer — I'll note it on the product page.

​

UK & International

Where We Ship

​

We ship from Birstall, Leicester, UK. Rates and available services at checkout are calculated automatically by Wix Shipping based on your destination and basket weight/size.

United Kingdom

England, Scotland, Wales & Northern Ireland. Includes Highlands, Islands and BFPO where supported by Wix/couriers.

International

We ship to most countries where Wix and our couriers offer service. If your country isn't listed at checkout, please contact me via the store and I'll check options for you.

​

Shipping Costs

​

Shipping costs are shown at checkout before you pay. Below is the table I use to mirror my Wix shipping rules — please fill in your current prices. I don't add handling mark-ups; you pay what Wix/courier charges.

Shipping Rate Table

Edit in Wix → Shipping & Fulfillment → Shipping Rates

ServiceDestinationEst. Transit*Price (to fill)

​

UK StandardUnited Kingdom2–3 days after dispatch£ — 0

International TrackedEurope / Worldwide5–10 days£ — 18

*Transit times are after dispatch, not including production for POD. To edit: Wix Dashboard → Catalog → Shipping & Fulfillment → Add/Edit shipping regions and flat/weight rates.

Who delivers your art

Couriers

We use trusted UK couriers configured in Wix. The exact courier assigned depends on service, size and destination.

Royal Mail

Default for UK prints — Tracked 24 / 48 where available

Configured via Wix Shipping

Evri

Economy tracked option for larger UK parcels

Configured via Wix Shipping

UPS

International tracked where weight/value requires it

Configured via Wix Shipping

Courier is selected automatically at checkout based on the shipping rule you choose. If you have a preference, leave a note at checkout and I'll try to accommodate it.

Follow your order

​

Tracking

1. Once dispatched, Wix sends a shipping confirmation email with tracking number and link.

2. For POD prints, tracking comes directly from the print partner — may be separate from order confirmation.

3. Use the link to track on Royal Mail / Evri / UPS site. Please allow a few hours after dispatch for tracking to activate.

After dispatch

​

Delivery Estimates

Estimates below are after your order has left the studio or print partner. They are not guaranteed.

United Kingdom

2–5 working days

after dispatch. Most arrive in 2–3 days.

International

7–21 working days

after dispatch. Varies by country, customs and local courier. Europe typically 7–14 days.

Delays can happen due to weather, customs checks, remote addresses and peak periods. If your parcel is outside the estimate, please check tracking first, then contact me.

Outside the UK

​

Customs & Duties

Important for international buyers

For orders shipped outside the UK, any customs duties, import taxes, brokerage fees or VAT charged on entry to your country are the buyer's responsibility. These are not included in the item price or shipping cost and are collected by your local customs/courier.

• We cannot predict exact fees — they vary by country and order value.

• Refusal to pay duties may result in the parcel being returned or destroyed, with return costs deducted from any refund.

• We declare the accurate value and mark as merchandise — we cannot mark as gift or lower value.

​

Damaged or Lost Parcels

If your print arrives damaged, or tracking shows delivered but you cannot find it, please tell me quickly so I can open a courier claim.

Please report within 48 hours of delivery / expected delivery

Email via Wix store contact form with your order number, photos of damage (outer packaging + print) and a description. Keep all packaging until the claim is resolved.

Lost: If tracking has not updated for 10 working days (UK) or 21 working days (International), contact me and I'll investigate with the courier.

Damaged: I pack with rigid mailers/tubes and corner protection, but couriers can be rough. For limited editions of 25, replacement depends on remaining stock — otherwise refund or reprint option for POD.

Check before you pay

​

Address Errors

Please double-check your shipping address at checkout. We ship to the exact address entered in Wix.

• If you spot an error immediately after ordering, contact me via the store. If it hasn't dispatched, I can usually update it free of charge.

• If the parcel has already been dispatched, I may need to charge a re-shipping fee if it is returned, or you may need to arrange collection from the courier depot.

• We are not responsible for parcels delivered to an incorrect address provided by the buyer, or left in a safe place / with neighbour per courier instructions.

Placeholder — optional promotion

​