Refund Policy

Prints bought with confidence, from my studio to your wall.

Last updated: 19.8.2026 Applies to orders via www.art-rjreid.com (Wix Store)

 

Overview

Thank you for supporting my work — it genuinely means a lot. I want you to love the print you hang. This policy explains how returns and refunds work for RJ Reid Art, based in Birstall, Leicester, UK, and is written to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.I sell two types of prints: Standard POD Spaniel Prints — made to order by my print partner — and Hand Signed Limited Editions — limited to 25 only, individually numbered and hand signed by me in the studio. How returns work depends on which one you’ve ordered, so I’ve kept it as clear as possible below.This policy does not affect your statutory rights. If something arrives faulty, you are always covered.

 

1. The 14-day cooling-off period — your right to change your mind If you are a UK or EU consumer buying online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.For my standard POD Spaniel prints, you can cancel for any reason within 14 days after the day you receive your print. You don’t need to give a reason, though a quick note always helps me improve.To meet the deadline, just let me know you wish to cancel within that 14-day window — you then have a further 14 days to post the print back.

 

2. Quick comparison at a glance TopicStandard POD Spaniel PrintsHand Signed Limited (25 Only)Change of mind returnYes — 14 days after deliveryNo, if marked as made-to-order / signed-to-order*Faulty / damaged returnYes — always coveredYes — always coveredReturn packagingOriginal tube / packaging, unmarkedOriginal tube / packaging, unmarkedReturn shipping costBuyer pays, unless faultyBuyer pays, unless faultyRefund timeframeWithin 14 days of receiving returnWithin 14 days of receiving return (if eligible)*Personalised / hand-finished exemption applies only where clearly stated at point of sale as made-to-order and signed to order for you. Your statutory rights for faulty goods remain unaffected.

 

3. How to start a return Keeping it simple:Email me within 14 days of delivery at art.rjreid@gmail.com with your order number, full name, and reason for return. I’ll reply within 1–2 working days with a return acknowledgement and the return address: Pack carefully in the original tube / packaging — prints must be returned unused, unmarked, and undamaged. Please include all certificates for Limited Editions. Post using a tracked, insured service. You are responsible for the item until it reaches me. Please keep your proof of postage until your refund is confirmed. I recommend a service that requires signature on delivery.

 

4. Refund process Once your return arrives, I will inspect it promptly.Inspection: Within 2–3 working days of receipt. Refund issued: Within 14 days of receiving the returned goods, as required by law. Refunds go to the original payment method via Wix Payments / your payment provider. Original shipping: For change-of-mind returns, original outbound shipping is non-refundable unless the item was faulty. If you received free shipping, no outbound cost will be deducted. Refunds can take 5–10 working days to appear in your account depending on your bank or card issuer after I issue them.

 

5. Exceptions & important details A. Hand Signed Limited Editions — 25 Only Each Hand Signed Limited Edition is individually numbered, hand signed, and often hand-finished in my studio. Because these are made to order / signed to order for you, they may fall under the personalised and custom-made goods exemption in Regulation 28 of the Consumer Contracts Regulations.Where the product page and checkout clearly state “Made to Order — Hand Signed to Order, Non-Returnable for Change of Mind” (or similar), you will not be able to return the print if you simply change your mind. I will always make this clear before you pay.This exemption does not apply if the listing did not clearly state it at the time of purchase — in that case, the standard 14-day right to cancel applies. And in all cases, if your Limited Edition arrives faulty, damaged, or not as described, you are fully covered under the Consumer Rights Act 2015 — see Faulty Goods below.B. Sale items Sale and promotional prints can be returned for change of mind under the same conditions as standard POD prints, unless marked as final sale Limited Editions where the made-to-order exemption was clearly stated. Sale items are still fully covered if faulty.C. Damaged in transit Couriers can be rough with tubes, despite my best packaging. Please help me resolve it quickly:Report within 48 hours of delivery by email with photos of the outer packaging, the tube, and the damage to the print. Please keep all packaging until the claim is resolved — my courier may require it. I will arrange a replacement or full refund (including shipping) at no cost to you, whichever you prefer. D. Non-returnable For hygiene, safety and artistic reasons, I cannot accept:Prints that have been opened, unrolled and displayed, framed, or marked, creased or damaged after delivery. Prints returned without original tube / protective packaging or without certificates for Limited Editions. Any bespoke commission or custom size / paper request agreed by email outside the standard listings. Gift cards or digital downloads (if offered in future).

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6. Faulty goods — your Consumer Rights Act 2015 rights If your print arrives faulty, not as described, or not of satisfactory quality, you have rights under the Consumer Rights Act 2015 for up to 6 years from delivery (in England & Wales), with the burden of proof shifting after 6 months.How I’ll make it right:Within 30 days of delivery: you are entitled to a replacement or full refund. After 30 days but within 6 months: I will offer a repair or replacement first. If that is not possible or fails, you will receive a refund. I cover return shipping for confirmed faulty goods. Evidence: Please email clear photos showing the fault and, if relevant, a description of how the print differs from the listing. I may request the print back for inspection at my cost. This applies to both POD prints and Hand Signed Limited Editions. A faulty Limited Edition will be replaced from the edition if a number remains available, otherwise a full refund including any signed-to-order premium.

 

7. Who pays for return shipping? For change-of-mind returns, you pay the cost of returning the print to me. I recommend a tracked and insured service — I cannot be responsible for returns lost in transit.If the print is faulty, damaged in transit, or not as described, I will cover the return shipping cost — I’ll either provide a prepaid label or reimburse reasonable postage with proof of receipt.

 

8. International returns I am a UK-based small business. If you are returning from outside the UK, the same 14-day notification window applies. You are responsible for return shipping, any customs declarations (please mark as “Returned Goods”), and any duties or taxes incurred on the return journey. For faulty international returns, I will reimburse reasonable tracked return costs.Please note that international refund times may be longer due to customs and bank processing.

 

9. How to contact I handle all returns personally from my studio in Birstall, Leicester. Sole Trader · Wix Store: www.art-rjreid.com Return enquiries art.rjreid@gmail.com

Please include: Order number, name, photos if faulty/damaged, and whether you’d prefer refund or replacement.If we cannot resolve a dispute, UK consumers may use Alternative Dispute Resolution via the EU Online Dispute Resolution platform (where still applicable) or seek advice from Citizens Advice Consumer Service (0808 223 1133) and Trading Standards. Nothing in this policy limits your statutory rights.

© 2026 RJ Reid Art · Hand Signed Limited Editions: 25 Only · Printed with care in the UKConsumer Contracts Regs 2013 & Consumer Rights Act 2015 compliant